ALL PRICES DISPLAYED ON OUR SITE ARE VAT INCLUSIVE

PLEASE NOTE OUR SHIPPING COSTS:
Order Totals up to: £25.00 = £3.29
Order Totals up to:£45.00 = £4.85
Order Totals over £45.00 = FREE SHIPPING

PLEASE NOTE Re Long items (2000mm +): We will always advise you of your delivery date 24 hrs in advance. If this date is not is not convenient to you we can change it. We have been informed by the delivery company that if they have to re-deliver because you were not available; even after we informed you; they will charge us £25.00 for that attempt. We regret that we will have to pass 50% of that charge to you (£12.50-vat inc). We hope that you will understand.


ACCEPTING PARCELS PROCEDURE: When you accept a delivery, please ensure that you:

a)CHECK the parcel contents and ONLY SIGN once you are SATISFIED WITH THE CONDITION OF THE GOODS. The Delivery driver is obliged to wait up to 10 minutes to allow you do so. Do not sign for the goods unless you can inspect them.

b)If you find that there is damage REJECT THE ORDER! & REFUSE DELIVERY.

c)If for whatever reason you are unable to check the order, please write on the delivery note "UNCHECKED" and Strike a line though "RECEIVED IN GOOD ORDER & CONDITION ON xx/xx/xx DATE"

d)If part of your order is missing, then sign: "consignment short" and inform us within 48 hours of delivery receipt. Should it be required, additional goods will be despatched, but only if you inform us according to our instructions.

This is very important, if you do not follow the procedure outlined above, we cannot claim against the delivery company. They will refute our claim, as we and our consignee ie: you; did not inform them according to their Terms & Conditions. We in turn will then refute your claim, as you did not follow this procedure as is laid out in our Terms & Conditions.

If you have ordered inappropriate items which have no fault or damage, but you simply wish to return them, then in most cases we can take them back into stock. However, we do reserve the right to charge a restocking fee of up to 30%. Furthermore we stipulate that you return it in good order and at your own expense.

Upon inspection of returned goods, subject to confirmation by Brook-Water Designer Bathrooms and in regard to any charges incurred, all refunds will be processed within 30 working days of receipt.

If later upon checking you find damage, please inform us within 48 hours of receipt of delivery. If you inform us later than this, we cannot address your claim, again as we would be failing to follow the delivery company Terms & Conditions. And, as such we would have to refute your claim.

Our Terms and Conditions State:
under section 9.DELIVERY b. On delivery, the Buyer or his agents shall examine the goods for defects and completeness. Thereafter no claim for damage in transit for shortage in delivery or for loss of goods will be accepted unless in the case of damage when a separate notice in writing should be given to Us within 48 hours of receipt of the goods. In all cases a signature shall be deemed to be an unconditional acceptance of the goods. F. The buyer shall be deemed to have accepted the Goods if they have not been rejected by 7 days after the delivery date. The buyer shall not be entitled to reject the goods in whole or part after this date

BROOK-WATER RETURNS PROCEDURE: You are entitled by law, to return any order within 7 days.

1. You may not return BESPOKE / MADE TO MEASURE items such as framless shower screens. they are made for your specific use and as such we cannot take them back in stock. This is inline with the Sale of Goods Act.

2. If you have ordered inappropriate items that have no fault or damage, but you simply wish to return them, then in most cases we can take them back into stock. However, we do reserve the right to charge a re-stocking fee of up to 30% in all cases, for restocking or return to manufacturer, of any item returned in this period, As stated in our Terms & Conditions.

3. Furthermore we stipulate that you return it in good order and at your own expense. Upon inspection of returned goods, subject to confirmation by Brook-Water Designer Bathrooms and in regard to any charges incurred, all refunds will be processed within 30 working days of receipt.

4. Should you require replacement goods, these will be despatched provided the original items reach us in full, complete, unused and in their original undamaged packaging. To return products to us for any other reason, you must notify us within 7 days of delivery receipt in WRITING.

All return requests must be made in writing to us via any of the following, we cannot issue a Returns Number to you over the phone:
Email:sales.brookwater@gmail.com
Fax: 08717 505 306
Post: Brook-Water Design, The Downs, Woodhouse Hill, Lyme Regis, DT7-3SL, Devon, UK.
Please state clearly your:
1.Name
2.Order Number.
3.A brief explanation of your reason for returning the product(s).
4.Your contact details.

At this point we will issue you with a RETURNS NUMBER. Upon receipt please follow these instructions:

1.Please reseal your original package as securely as possible, and in the original packaging to prevent damage.
2.Please affix OUR RETURNS NUMBER & Our Return Address Label.
3.Please affix sticker with your address details to the reverse of the package.
4.Please take to local Post Office or use your own courier for posting.

We would advise you to keep the receipt returned to you by the Post Office or your own courier. This is your proof that you sent the item back to us.

All goods for return, whatever the reason, MUST be in their original undamaged packaging, unused, unfitted & complete.